Information We Collect

We may collect personal information that you voluntarily provide when you contact us, place an order, request a custom product, register for a workshop, or submit an inquiry.

Depending on your interaction with our website, the information we collect may include:

• Your name
• Email address
• Phone number
• Mailing or shipping address
• Billing information
• Order and purchase details
• Custom project requirements and preferences
• Workshop registration information
• Information included in your inquiry or message
• Photos, plans, or other files you voluntarily provide
• Payment information where applicable
• Other information you voluntarily provide

Our website includes contact and made-to-order request forms that collect information such as your name, phone number, email address, and message.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, date and time of your visit, and information about how you interact with the website.

We may use cookies, analytics tools, tags, scripts, and similar technologies to operate, maintain, secure, and improve our website and understand how visitors use it.

Our website uses Google Tag Manager and may use other third-party technologies for website functionality and analytics.

You can adjust your browser settings to limit or disable cookies. However, disabling certain cookies may affect website functionality.

How We Use Personal Information

Kustom Kitties Canada may collect and use personal information for purposes including:

• Processing and fulfilling product orders
• Responding to inquiries and custom project requests
• Providing information about our products and services
• Creating and coordinating made-to-order products
• Registering and managing classes and workshops
• Communicating with customers about orders, projects, or workshops
• Arranging shipping, pickup, or delivery where applicable
• Processing payments where applicable
• Providing customer service and warranty support
• Maintaining customer and business records
• Operating and improving our website
• Understanding website traffic and visitor behaviour
• Improving our products, services, and customer experience
• Protecting the security and integrity of our website and systems
• Preventing fraud, misuse, or unauthorized access
• Complying with applicable laws and legal obligations
• Fulfilling other purposes for which the information was provided or for which consent has been obtained

Consent

By providing personal information through our website, placing an order, requesting a custom product, registering for a workshop, or otherwise providing information to Kustom Kitties Canada, you consent to its collection, use, and disclosure for the purposes identified when the information is provided or for purposes reasonably related to those purposes.

Where required by applicable privacy legislation, we will obtain additional consent before using or disclosing personal information for a new purpose.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, or other reasonable limitations. Withdrawing consent may affect our ability to process an order, respond to an inquiry, coordinate a custom project, or register you for a workshop.

Disclosure of Personal Information

Kustom Kitties Canada does not sell or rent personal information to third parties.

We may disclose personal information when reasonably necessary to operate our website, process orders, provide requested services, or conduct our business. This may include disclosure to:

• Employees and authorized representatives who require the information to perform their duties
• Website hosting, technology, communications, analytics, e-commerce, and other service providers
• Payment processors and online ordering providers
• Shipping, delivery, or other fulfillment providers
• Workshop partners or service providers where reasonably necessary to provide a requested workshop or event
• Professional advisors where reasonably necessary
• Government authorities, regulatory bodies, courts, or law enforcement where required or permitted by law
• Other organizations or individuals where you have provided consent or where disclosure is otherwise authorized or required by law

We take reasonable steps to ensure that third-party service providers only receive information reasonably necessary for the services they provide.

Orders, Custom Products, and Workshops

Information provided when purchasing a product or requesting a custom creation may be used to understand your requirements, process your order, coordinate production, arrange delivery or pickup, and communicate with you.

Kustom Kitties Canada also offers made-to-order woodworking projects and classes and workshops. Information provided for these activities may be used to coordinate the project or registration and provide the requested service.

Please only provide information that is reasonably necessary for your order, project, or workshop registration and avoid submitting unnecessary sensitive personal information through general website forms.

Website Analytics and Third-Party Services

Our website may use third-party services and technologies to support website functionality, process orders and payments, provide communications, manage workshops, understand website traffic, and improve our online presence.

Our website may also contain links to third-party websites, including partner businesses, social media platforms, payment or shipping providers, and other external resources.

Once you leave the Kustom Kitties Canada website and access an external website or service, that website's privacy policy and terms may apply. Kustom Kitties Canada is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the applicable privacy policy of any external website before providing personal information.

Protection of Personal Information

Kustom Kitties Canada takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

Access to personal information is limited to individuals and service providers who reasonably require it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, process orders, manage custom projects and workshops, provide warranty or customer service, maintain appropriate business records, resolve disputes, and satisfy applicable legal or business requirements.

Kustom Kitties Canada offers a lifetime warranty on its products, which may require retaining certain purchase or customer information for warranty-related purposes.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it in accordance with our applicable policies and legal obligations.

Accessing and Correcting Your Personal Information

You may have the right to request access to personal information Kustom Kitties Canada holds about you and request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and limitations.

If you would like to make a privacy-related request, please contact us using the information below. We may need to verify your identity before providing access to or making changes to personal information.

Privacy Questions and Complaints

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact us.
Kustom Kitties CanadaSouthey, Saskatchewan, CanadaPhone: 306-519-8951Email: moc.liamg%40adanacseittikmotsuk
We will review privacy inquiries and complaints and take reasonable steps to address concerns in accordance with applicable privacy legislation.

Changes to This Privacy Policy

Kustom Kitties Canada may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology, or applicable privacy requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or Kustom Kitties Canada's website privacy practices, please contact:
Kustom Kitties CanadaSouthey, Saskatchewan, CanadaPhone: 306-519-8951Email: moc.liamg%40adanacseittikmotsuk